Our return policy enables you to return the product within 14 days after receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. All orginal packing and labelling must be in tact when returning the goods.
When the returned item is not in its original condition, damaged or missing parts only partial refunds are granted (if applicable). Also when the item that is returned more than 30 days after delivery only partial refunds are granted.
When an order is returned, always keep your tracking number and a copy of the receipt, so you have proof of shipment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. ( max. 6,95 euro)
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
The address for returns is:
Att. DWRS label BV
Professor Eykmanweg 27
5144 ND Waalwijk
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We are not responsible for any damages directly or indirectly, after delivery by any cause caused to the buyer, to others or to property of third parties.
Also DWRS can not be held responsible for the non-availability at the webshop or for technical or electronic errors on the website.
You agree to defend, indemnify and hold DWRS label harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of the website and our product.